Cancellation of a transaction is in accordance with the Consumer Protection Regulations (Cancellation of a Transaction), התשע”א-2010 and the Consumer Protection Law, התמש”א-1981

If your appointment is confirmed at any time, the below cancellation rules apply.

If your appointment is not confirmed prior to the booking time, it is considered unconfirmed and you will be refunded fully.

Advance Notice of Cancellation 

Applies to confirmed appointments only.

We require advance notice of cancellation at least 24 hours in advance of your appointment in order to avoid full cancellation fees. However, should you choose to cancel a confirmed appointment within the 24 hour advance notice period, you will be charged with a cancellation fee at the rate of 5% of the price of the Service or NIS 100, whichever is lower.

If your appointment was part of a group appointment and you cancel your appointment within the 24 hour advance notice period, you will be charged 5% of the Service or NIS 100, whichever is lower, per person in the group. 

Cancellation within 23 hours prior to appointment time and missed appointments

Applies to confirmed appointments only.

Missed appointments or cancellation notifications within 23 hours prior to appointment time are non-refundable.

If your appointment was part of a group appointment and part of your group is present for the appointment, any missing persons will be charged fully. 

In the event of cancellation, Invigorate will refund you using the same payment method you used and the same bank account from which you booked your appointment, unless expressly agreed with you otherwise.